Why you Should Prioritize Incident Management When Making ITSM Plans

Establishing an efficient incident management strategy is key if a company wants to step forward into advanced IT service management (ITSM) configurations. ITSM modules can seem exciting than incident management. However, you require the key gains provided by incident-focused platforms such as OpsGenie alternatives to move forward.

Think about it in this manner: Are there some barriers to innovations in the company at the moment? One thing that often comes to mind is having so much work that the teams can’t manage to take on any new projects. This puts a barrier in your efforts to revive operations in the company. Support teams, probably operating at peak capacity, will not work on the new tasks that crop up because of using advanced ITSM modules. It’s necessary to come up with ways of freeing up the staff to create sustainable innovation. Incident management makes this possible. Here are three ways to attain this goal:

Accelerate Prioritization

Prioritizing support tickets is necessary in case you would like your employees to utilize their time efficiently. Your help desk team cannot afford to spend a lot of time on urgent, but unimportant projects if high-priority tickets languish in the inbox since the platform hasn’t prioritized anything. Incident management platforms gather the tickets and use end-user input, keyword algorithms as well as similar information so that a priority designation can be attached to the ticket. Once this is done, the system forwards the ticket to the designated member of the team who will sort the problem within their dashboard efficiently.

Prioritization saves users from spending a lot of time to open support tickets and make decisions by themselves. Saving a second that would have been used on the support ticket saves the company valuable time.

Simplify escalation

When you don’t have an incident management solution, incident escalation will require that you rely on a complicated manual workflow. Often, for the ticket to be passed up through the ranks, it involves contacting the person who is supposed to get the support message, informing them on what has been done to resolve the problem, and ensuring that the process for handing off is properly documented.

Incident management tools have automation in place that can document details with less user input. This makes it easy for the employees to pass the demanding support questions/requests to top engineers.

Streamline resolutions

Prioritized capabilities, automation features, including other incident management program benefits, make it easy for teams to get the task done each day effectively. Teams may need to complete numerous processes and also contact their colleagues severally when responding to the support ticket. In case such procedures are cumbersome and slow, workers will not have adequate time to pay attention to innovation. If the team members can resolve basic incidents, more time will be created for them to focus on the special projects.

Innovations will come at a time cost. In case you would like to foster a positive growth culture in your company, protect the workers from unnecessary basic … Read More

The Day the Rules Changed in California

Marijuana users will always remember the day that California legalized marijuana. It meant an entirely new era for the pain patients in the state, when they finally had the option to choose marijuana over the very harsh side effects of the country’s narcotic pain relievers. It was Proposition 64 and it meant a lot to the people who fought for legalization for years.

The arguments had become familiar over the years. Zero people die of marijuana each year. It’s incredibly effective for treating pain and nausea that comes from horrific diseases like cancer. And of course, the common argument that it harms fewer people than alcohol had fallen on deaf ears for years and years. Finally, though, Proposition 64 came along and California passed it.

There was something revolutionary about the vote, though. California didn’t just pass medicinal marijuana legalization. It allowed for recreational use as well. So now, just like alcohol lovers can go in and grab a beer, marijuana users can do the same thing now. That doesn’t mean that there weren’t strict rules put in place for dispensaries, though. California dispensary rules are just as restrictive as those rules that govern businesses who sell alcohol. You have to abide by those rules or you’re going to lose out on your business opportunity right away.

Just recently, those rules were revised and handed down to the citizens of the state. A potentially huge new market is wide open and out there, but many people avoid getting into it because of the legal restrictions. After all, people haven’t been the most open minded about the new rules, even if they’ve accepted that it’s the law of the land.

For prospective business owners who want to sell marijuana in the state, it’s very important to both know and abide by all the rules and regulations. Due to the overwhelming nature of the rules, though, many business owners unfortunately turn away from the market before the even begin. Thankfully, there are organizations right now who are making it easier for business owners to get started in the marijuana market in California. How?

Well, they have studied the law inside and out and know all of the rules and regulations that govern dispensaries. As a result, they’re able to offer a service very similar to those services that help businesses get liquor licenses. While the marijuana laws are still very new, and businesses might fear sudden changes that kick them out of the market, it’s not much different than the laws that govern selling alcohol in the state. The only difference is the newness of the law.

Any business owner who wants to venture into the brand-new marijuana market will find market services very helpful. These organizations know the law inside and out and they can carry you through the legalities from seed to market, ensuring that your new business is completely legal and ready to profit. More and more owners are trusting these services to help them break into what … Read More

Good Morning: A Few Simple Tips to Wake up Easier

Waking up can be a grueling experience, so much so that you probably hate your alarm clock. Still, there is no way around it. You have to get up early to start your day. The following are a few tips to help you get up easier.

Sunlight Push

One thing you can do to try to wake up earlier or easier is open your curtains. You will need to open your curtains the night before so that the sunlight comes in through your window in the morning. The reason this is helpful is because light sends strong signals to your brain to wake up. Those who wake up before the sun comes out may want to consider installing smart lights that will turn on to help you get up.

Stick to a Schedule

The reason some people have a hard time waking up is because they are not going to bed early enough. You might want to consider setting up a schedule to ensure you are getting enough sleep so that you do not have a hard time waking up. Be sure that you turn off electronics, and stay away from the internet because this can easily keep you up. The brain loves to be entertained, and it may force you to ignore your sleepiness, which is not what you want since you need to wake up early the next day.

Energy Drinks

Another way to wake up early and not be groggy is to make sure that you have a cup of coffee or tea in the morning. Both of these contain natural active ingredients that help make you feel more awake. Of course, you should make sure that you make enough for the day or at least for the commute from your home to your destination. You should pour your drink in a mug that will maintain the temperature so that you love every sip you take. You can check out this blog here to see an example of a good mug.

Alarm Trick

Sometimes, it is easy to press the snooze button, making it harder for you to wake up. You may need to trick your body into getting up by placing the alarm clock or a couple of alarm clocks away from your bed. You force yourself to get up to turn off your annoying alarm clocks, and now you are up. It is an easy way to prevent yourself from continuously pressing the snooze button to get five minutes of sleep that could easily turn into an hour.

These are just a few simple ways that you can wake up a little easier. Of course, there are other tricks that you can try, like making sure you have a nice warm robe next to your bed, which makes waking up a little easier. Try some of these tips and any others you come across because you never know which one is going to work out for you.

 … Read More